Pret A Manger - Shift Leader - Front of House

THE RIGHT PRET PEOPLE

·         Support and coach the team to ensure they reach their potential in both the shop and kitchen

·         Support the training pathways to ensure training happens on time

·         Lead by example and be hands-on when required

·         Assign duties amongst team members to match individual productivity rates, skill sets and current responsibilities

·         Coach the team for good performance by offering good regular feedback and praises

AMAZING SERVICE

·         Lead the Speed of Service principles

·         To ensure the team consistently follows the 6 Key Pointsof Service

·         Follow the MBWA principles

·         Empower the team to deliver engaging Joy of Pret activities

·         Role model the 3Bs and empower the team to Be Kind, Be Honest, Be Generous

·         Ensure the Coffee Calling System is followed efficiently

·         To ensure all Marketplace orders are prepared promptly and accurately

DELICIOUS FOOD AND DRINK

·         To ensure the team consistently delivers delicious food by following the 6 Key Points of Production

·         To ensure the 11-Step Production Process is always followed to guarantee our customer safety and that each product is accurately made and labelled

·         To always follow the Production Principles putting customers’ needs first and never compromising on quality or freshness

·         Ensure How to Cards are used and followed consistently to deliver Pret standards

·         Ensure Line Checks are carried out successfully and any improvement needs actioned

·         To ensure no Made to Sell (MTS) rejects are on display in our Langars

·         To continually develop the team’s knowledge about the quality of our food and coffee

·         To ensure our Barista Prepared Drinks are made by trained employees consistently, and to the highest standard

WELL-LOVED SHOP

·         To make sure Food Safety and Health & Safety Standards are consistently followed to maintain the safety of the team and customers

·         To ensure that all safety checks are correctly monitored and recorded

·         To take corrective action immediately on issues that affect customers, the team or sales

·         To ensure the shop is clean, safe and the equipment is always well maintained

·         To follow the Managing by Walking Around (MBWA)principles, proactively monitoring Pret Standards and seeing the shop through the customers’ eyes

·         To demonstrate due diligence and report and escalate any quality issues

SHOP PROFITABILITY

·         To maximise sales, labour efficiency and profit through the support of the Big 4 (Forecasting, Rota, Ordering& Production)

·         Carry out ordering accurately and in line with the business needs

·         Lead, monitor and follow up on Customer Experience requirements

·         To ensure good stock control by following the 7 Steps of Unaccounted

·         To ensure Pret’s Financial Standards are always followed to minimise risks and ensure team safety

·         To always follow merchandising guidelines and to ensure marketing is used effectively to drive sales

GROWING SALES

·         To always follow merchandising guidelines and to ensure marketing is used effectively to drive sales

·         Support the execution of successful food launches

·         Encourage clear and engaging communication between the kitchen and FOH to ensure business needs are met

·         To support Marketplace opportunities

This role is only open to applicants within the UK or who already hold the right to work in the UK - we are not able to sponsor VISA's at this time.